Customer service inquiries are submitted via the contact form or sent to INFO@BYCHENAEB.COM.

Our customer service is available Monday-Friday from 9 am - 5 pm EST. Please allow up to 48 hours for a response. If it pertains to a placed order, please include your name, as it appears on your order, and your order number (in the subject line and body of your email).

For PR & media, brand partnerships, wholesale, or any other related inquiries, please get in touch with COLLAB@BYCHENAEB.COM.